Terms & Conditions

Last updated: April 2026  ·  Effective: April 2026

These Terms & Conditions ("Terms") govern your access to and use of the Shishu Maa Care platform, including our website, mobile applications, APIs, and all related services (collectively, the "Platform"). Please read them carefully. By creating an account, clicking "I agree," or otherwise accessing the Platform, you enter into a legally binding agreement with Shishu Maa Care ("we," "us," or "our"). If you do not agree to these Terms, do not use the Platform.

1. Acceptance of Terms

By registering for or using Shishu Maa Care, you confirm that:

• You are at least 18 years old, or at least 13 years old with verified parental or guardian consent.
• You have the legal capacity to enter into a binding agreement.
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy.
• If you are accepting on behalf of an organisation, you have the authority to bind that organisation to these Terms.

2. Description of Service

Shishu Maa Care is a digital health management platform that provides, among other things:

• Personal electronic health record (EHR) storage and management.
• Appointment booking with registered healthcare professionals.
• Virtual and in-person consultation coordination.
• Prescription management and digital prescription viewing.
• Medication reminders and adherence tracking.
• Lab and diagnostic report storage and sharing.
• Vaccination record management.
• Role-based dashboards for patients, doctors, and administrators.

Features may vary by user role, region, and subscription tier. We reserve the right to add, modify, or remove features at any time with or without prior notice.

3. Medical Disclaimer

Shishu Maa Care is not a licensed medical provider. The Platform does not offer medical advice, diagnosis, or treatment. All content available on Shishu Maa Care — including but not limited to health articles, medicine information, dosage guides, symptom checkers, lab result interpretations, and any information provided by healthcare professionals through the Platform — is for informational and organisational purposes only and does not constitute professional medical advice.

• Always consult a qualified healthcare professional before starting, stopping, or modifying any medication, treatment, or healthcare plan.
• Never disregard professional medical advice or delay seeking it because of something you have read or accessed on this Platform.
• In a medical emergency, call your local emergency services immediately. Do not rely on the Platform for emergency care.
• Drug interaction information and medicine lookup results are provided for reference only and must be verified with a licensed pharmacist or physician.

Shishu Maa Care expressly disclaims all liability for any adverse health outcomes resulting from reliance on information obtained through the Platform.

4. User Accounts & Security

4.1 Registration

You must provide accurate, complete, and current information when creating your account. Using false, misleading, or another person's information is strictly prohibited and may result in immediate account termination and legal action.

4.2 Account Security

• You are solely responsible for maintaining the confidentiality of your credentials (username and password).
• You must not share your account credentials with any third party.
• You agree to notify us immediately at security@shishumaacare.com if you suspect unauthorised access to or use of your account.
• We will not be liable for any loss or damage resulting from your failure to protect your account credentials.
• We reserve the right to require you to reset your password if we believe your account has been compromised.

4.3 One Account Per Person

Unless explicitly authorised, each individual may hold only one personal account. Creating multiple accounts to circumvent restrictions or bans is prohibited.

4.4 Account Verification

Healthcare professionals (doctors, specialists, pharmacists) must complete our verification process and provide valid credentials before accessing professional features. Submission of falsified credentials is a criminal offence and will be reported to relevant authorities.

5. Health Data & Privacy

5.1 Your Data Ownership

You retain full ownership of all personal health data you upload or generate on the Platform. By uploading data, you grant Shishu Maa Care a limited, non-exclusive licence to store, process, and display your data solely to provide the services you have requested.

5.2 Data Accuracy

You are responsible for the accuracy of health data you enter. Shishu Maa Care does not verify user-entered health information. Inaccurate data can lead to incorrect medication suggestions or clinical decisions — you assume full responsibility for data you provide.

5.3 Sharing With Healthcare Providers

When you share your health records or reports with a doctor or healthcare provider through the Platform, you authorise that provider to view the shared data. Ensure you share data only with providers you trust. Shishu Maa Care is not responsible for how shared data is used by third-party providers outside our Platform.

5.4 Privacy Policy

Our collection, use, and protection of your personal and health data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Prohibited Conduct

You agree that you will not, and will not permit others to:

• Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
• Upload, transmit, or distribute false, misleading, fraudulent, or fabricated health records, prescriptions, or medical information.
• Impersonate any person or entity, including healthcare professionals, Shishu Maa Care staff, or other users.
• Attempt to gain unauthorised access to other users' accounts, health records, or any part of the Platform's infrastructure.
• Introduce malware, viruses, trojans, spyware, or any other harmful code into the Platform.
• Conduct automated scraping, crawling, or data extraction of Platform content without prior written consent.
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Use the Platform to transmit unsolicited commercial communications (spam).
• Harass, threaten, or intimidate other users or healthcare professionals on the Platform.
• Circumvent, disable, or interfere with security-related features of the Platform.
• Use the Platform to facilitate the illegal sale, distribution, or acquisition of controlled substances.
• Upload content that is defamatory, obscene, hateful, or violates any third-party rights.

Violations may result in immediate account suspension, permanent banning, reporting to law enforcement, and/or civil legal action.

7. Healthcare Professional Terms

If you register as a Doctor, Specialist, or other licensed healthcare professional, the following additional terms apply:

• You warrant that you hold a valid, current licence to practise medicine or healthcare in your jurisdiction and that your licence is not subject to any active restrictions, conditions, or disciplinary proceedings.
• You agree to provide accurate, evidence-based medical information and consultations that meet the professional and ethical standards of your licensing body.
• You must maintain appropriate professional indemnity insurance for all consultations conducted through the Platform.
• You accept sole responsibility for clinical decisions made during consultations; Shishu Maa Care is a technology facilitator and bears no clinical liability.
• You must promptly update your profile if your professional status changes, including suspension, revocation, or expiry of your licence.
• You must not conduct consultations for which you are not clinically qualified or licensed.
• All patient data accessed through the Platform must be handled in compliance with applicable healthcare privacy laws (e.g., HIPAA, GDPR, DPDPA).

8. Appointments & Consultations

8.1 Booking

Appointment bookings are subject to healthcare provider availability. Confirmation of a booking does not guarantee consultation quality or specific clinical outcomes.

8.2 Cancellations & No-Shows

Cancellations must be made at least 2 hours before a scheduled appointment to avoid a no-show fee where applicable. Repeated no-shows may result in restricted booking access.

8.3 Virtual Consultations

Virtual consultations are facilitated over encrypted video/audio channels. You are responsible for ensuring a stable internet connection and a private environment. Shishu Maa Care does not record consultations unless both parties explicitly consent.

8.4 Scope Limitations

Some medical conditions require in-person examination and cannot be adequately addressed through virtual consultations. Healthcare providers retain the right to decline or terminate a virtual consultation if an in-person visit is clinically necessary.

9. Payments & Billing

• All transactions are processed through PCI-DSS-compliant payment gateways. Shishu Maa Care does not store your full card details.
• Prices displayed are inclusive of applicable taxes unless stated otherwise.
• Subscription fees (if applicable) are billed in advance. You authorise us to charge your selected payment method on a recurring basis.
• You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period. No pro-rated refunds are issued for unused periods.
• Failed payments may result in service interruption. You are responsible for keeping payment information current.
• In the event of a billing dispute, contact billing@shishumaacare.com within 30 days of the transaction date.

10. Intellectual Property

11.1 Our Content

All content on the Platform — including but not limited to software, text, graphics, logos, icons, images, audio, video, data compilations, and the overall design and arrangement thereof — is the proprietary property of Shishu Maa Care or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended personal purposes.

11.2 User Content

By uploading or submitting content (health records, profile information, feedback, reviews), you grant Shishu Maa Care a worldwide, royalty-free licence to use, store, reproduce, and display such content solely to operate and improve the Platform. You warrant that you own or have the right to submit such content and that it does not infringe any third-party rights.

11.3 Restrictions

You may not reproduce, redistribute, sell, publish, broadcast, or commercially exploit any part of the Platform or its content without our prior written consent.

11. Third-Party Services & Links

The Platform may integrate with or link to third-party services, websites, or APIs (e.g., payment processors, map providers, lab networks). These third-party services are subject to their own terms and privacy policies. Shishu Maa Care does not endorse, control, or bear responsibility for the content, availability, or practices of third-party services. Your interactions with third parties are solely between you and those parties.

12. Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that:

• The Platform will be uninterrupted, error-free, or secure at all times.
• Any errors or defects will be corrected.
• The Platform or its servers are free of viruses or other harmful components.
• The results obtained from using the Platform will be accurate or reliable.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Shishu Maa Care, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of health data, records, or medical history.
• Any adverse health outcome or medical decision based on Platform content.
• Loss of revenue, profits, business, or goodwill.
• Unauthorised access to your account resulting from your failure to secure credentials.
• Delays or failures in appointment bookings or consultations.

In any case, our aggregate liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the greater of (a) the amount you paid to Shishu Maa Care in the 12 months preceding the claim, or (b) ₹500 / USD 10.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Shishu Maa Care and its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any content you submit, upload, or transmit through the Platform.

15. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-law provisions. If you access the Platform from a jurisdiction that requires adherence to local law, you are responsible for compliance with such local laws.

16.2 Informal Resolution

Before initiating any formal dispute, you agree to first attempt to resolve the dispute informally by contacting us at legal@shishumaacare.com. We will endeavour to resolve the dispute within 30 days.

16.3 Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Mumbai, Maharashtra. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

16.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action.

16. Termination

17.1 Termination by Shishu Maa Care

We reserve the right to suspend or permanently terminate your account and access to the Platform at any time, with or without notice, for:

• Violation of these Terms or any applicable law.
• Submission of fraudulent or false information.
• Activities that harm other users, the Platform, or third parties.
• Extended periods of account inactivity (more than 24 months).
• At our sole discretion for any other reason.

17.2 Termination by You

You may close your account at any time by navigating to Account Settings and selecting "Delete Account," or by contacting support@shishumaacare.com. Account closure does not entitle you to a refund of any fees paid.

17.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. We will retain your data for 30 days post-termination to allow you to export records, after which data will be permanently deleted in accordance with our Privacy Policy. Sections 3, 11, 14, 15, and 16 of these Terms survive termination.

17. Accessibility

We are committed to making Shishu Maa Care accessible to users with disabilities and strive to conform to WCAG 2.1 Level AA standards. If you experience accessibility barriers, please contact accessibility@shishumaacare.com so we can provide assistance and improve our Platform.

18. Force Majeure

Shishu Maa Care shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, power outages, internet disruptions, or third-party infrastructure failures.

19. Changes to These Terms

We may revise these Terms at any time. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account.
• Displaying a prominent notice within the Platform.
• Updating the "Last updated" date at the top of this page.

Your continued use of the Platform following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Platform and close your account.

20. General Provisions

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Shishu Maa Care regarding the Platform and supersede all prior agreements.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.
• No Waiver: Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.
• Language: These Terms are written in English. Any translation is provided for convenience only; the English version governs in the event of a conflict.

21. Contact Us

If you have questions, concerns, or complaints regarding these Terms, please reach out to us:

• General enquiries: Contact form
• Legal matters: legal@shishumaacare.com
• Security issues: security@shishumaacare.com
• Privacy concerns: privacy@shishumaacare.com
• Billing disputes: billing@shishumaacare.com