Grievance Redressal Policy
We want any complaint — about an order, a consultation, a listed professional, or content on the Platform — resolved quickly and fairly. This page explains how to raise one and what to expect.
1. How to Raise a Grievance
Submit a grievance through our Contact page, or email grievance@shishumaacare.com directly with:
- Your registered account email or phone number.
- A clear description of the issue, including relevant order, appointment, or record IDs.
- Any supporting screenshots or documents.
2. Response Timelines
- Acknowledgement — within 24 hours of receiving your grievance.
- Resolution — within 15 days, in line with applicable Indian IT Rules requirements. Complex clinical or billing disputes may take longer, and we will keep you updated on progress.
3. Escalation
If you're not satisfied with the initial response, you can request escalation by replying to the same thread. Escalated grievances are reviewed by a senior member of the team who was not part of the original response.
4. Grievance Officer
In accordance with applicable Indian regulations, Shishu Maa Care has designated a Grievance Officer responsible for oversight of this process. You can reach the Grievance Officer at grievance@shishumaacare.com.
5. Scope
This policy covers complaints about orders, appointments, listed professionals, billing, and content published on the Platform. Reports of fraudulent job offers or impersonation should instead follow our Fake Jobs and Fraud Disclaimer.
Verified Providers
Every doctor, physiotherapist, and lab partner on Shishu Maa Care is verified before they're listed, so the care you book is always from a trusted source.
Bank-Grade Encryption
Your health records and personal data are protected with 256-bit AES encryption and secure HTTPS/TLS transfer — the same standard banks use — so only you decide who can see them.
Transparent Pricing
Book lab tests at fair rates and get free doctor consultations — no hidden fees, ever.
Know more about Shishu Maa Care
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Book lab tests
Schedule lab tests and preventive health packages, track your sample status, and view reports online as soon as they're ready.
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Connect with verified doctors, book scheduled visits or join a walk-in queue, and keep every consultation attached to your health record.
© 2026 Shishu Maa Care. All rights reserved. Shishu Maa Care is a health management platform intended to help you organize and access your health information — it is not a substitute for professional medical advice, diagnosis or treatment. Always consult a qualified healthcare provider.